Terms of Service

1. Definitions

The following definitions shall apply throughout these Terms of Service. Capitalized terms not defined herein shall have the meaning ascribed to them in the context in which they are used.

• "Platform" means the Vaveo website, mobile application, and all related media forms, media channels, and services operated by Positive Bro, LLC (d/b/a Vaveo), accessible at vaveo.io.
• "Vaveo," "Company," "we," "us," or "our" refers to Positive Bro, LLC (d/b/a Vaveo), a limited liability company organized under the laws of the United States, operating out of the Pacific Northwest.
• "User," "you," or "your" refers to any individual or entity that accesses, browses, or uses the Platform, whether registered or unregistered.
• "Rider" or "Guest" means any User who books, rents, purchases, or participates in experiences, lessons, services, or equipment transactions offered on the Platform.
• "Vendor" or "Host" means any User who has been approved to list experiences, lessons, rentals, equipment for sale, services, or battery hosting on the Platform.
• "Instructor" means a team member associated with a Vendor who is authorized to conduct lessons, sessions, or activities on behalf of that Vendor.
• "Listing" means any experience, lesson, rental, equipment for sale, service, or battery hosting offering published on the Platform by a Vendor.
• "Booking" means a confirmed reservation for a Listing made by a Rider through the Platform, including all associated payment, waiver, and scheduling obligations.
• "eFoil" or "Electric Hydrofoil" means an electric-powered surfboard-like device with a hydrofoil that lifts the rider above the water surface.
• "Content" means all text, images, photos, videos, audio, data, listings, reviews, messages, comments, and other materials uploaded, posted, or transmitted through the Platform by any User.
• "Service Fee" or "Platform Fee" means the commission charged by Vaveo to Vendors for each completed transaction processed through the Platform.
• "Digital Asset Registry" means the Vaveo system for registering, verifying, and tracking ownership and provenance of eFoil equipment and components.
• "Battery Network" means the peer-to-peer battery charging, swapping, and hosting service facilitated through the Platform.
• "Waiver" means the digital assumption of risk, waiver, and release of liability document that may be required before participation in a booked activity.
• "Stripe" refers to Stripe, Inc., the third-party payment processing service used by the Platform to facilitate financial transactions.
• "Party Member" means any additional guest included in a group Booking beyond the primary Rider.

2. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Positive Bro, LLC (d/b/a Vaveo) concerning your access to and use of the Platform. By accessing, browsing, or using the Platform in any manner, including but not limited to visiting, creating an account, making a Booking, creating a Listing, or submitting Content, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to all of these Terms, you are expressly prohibited from using the Platform and must discontinue use immediately. We recommend that you print or save a copy of these Terms for your records.

These Terms apply to all Users of the Platform, including without limitation Users who are Riders, Vendors, Instructors, browsers, and contributors of Content. Supplemental terms and conditions or documents that may be posted on the Platform from time to time are hereby expressly incorporated herein by reference.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page periodically so you are aware of any changes, as they are binding on you.

3. Nature of the Platform

3.1 Marketplace Model

Vaveo operates as a peer-to-peer marketplace that connects Riders with Vendors who offer electric hydrofoil experiences, lessons, equipment rentals, equipment sales, maintenance services, and battery hosting. The Platform provides the technology infrastructure, payment processing, communication tools, and trust and safety features to facilitate these transactions.

3.2 Platform Categories

The Platform facilitates transactions across the following categories:

• Lessons: Instructional eFoil experiences conducted by approved Vendors and Instructors.
• Marketplace: Purchase and sale of new and used eFoil equipment, components, and accessories.
• Services: Maintenance, repair, and other eFoil-related services offered by qualified Vendors.
• Battery Network: Peer-to-peer battery charging, swapping, and hosting services.
• Community: Forums, discussions, spot reports, and rider-to-rider engagement.

3.3 Not a Party to Transactions

Vaveo is not a party to the agreements entered into between Riders and Vendors. We do not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Listings or services. Vendors alone are responsible for their Listings, activities, and compliance with applicable laws. When Riders make a Booking, they are entering into a contract directly with the Vendor.

3.4 Independent Contractors

Vendors, Hosts, and Instructors on the Platform are independent contractors and are not employees, partners, joint venturers, or agents of Positive Bro, LLC. Nothing in these Terms shall be construed to create an employment, partnership, joint venture, or agency relationship between Vaveo and any User. Vaveo does not direct or control Vendor activities and makes no representations about the quality, safety, or legality of any Listing.

4. Eligibility & Account Registration

4.1 Age Requirement

You must be at least eighteen (18) years of age to create an account, make a Booking, create a Listing, or otherwise transact on the Platform. By using the Platform, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. Minors under 18 may participate in eFoil activities only with the direct, in-person supervision of a parent or legal guardian who has accepted these Terms and signed the applicable Waiver on their behalf.

4.2 Account Creation

To access certain features of the Platform, you must register for an account by providing your name, email address, and such other information as may be required. You may also create an account through guest checkout, in which case an account will be created on your behalf using the information provided during the checkout process.

4.3 Accuracy of Information

You agree that all information you provide during registration and at all other times will be true, accurate, current, and complete. You agree to promptly update your account information to keep it accurate, current, and complete. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account.

4.4 One Account Per Person

Each individual may maintain only one (1) personal account on the Platform. Creating multiple accounts for the purpose of circumventing suspensions, bans, fee structures, or other Platform restrictions is strictly prohibited and grounds for immediate termination of all associated accounts.

5. User Accounts & Security

5.1 Account Security

You are responsible for safeguarding your account credentials, including your password and any authentication tokens. You agree not to disclose your credentials to any third party and to notify us immediately at support@vaveo.io if you become aware of any unauthorized access to or use of your account. You are fully responsible for all activities that occur under your account, whether or not you have authorized such activities.

5.2 Account Types

The Platform supports the following account types and roles:

• Rider Account: For individuals who wish to book experiences, purchase equipment, or participate in the community. Includes Free and Rider Plus membership tiers.
• Vendor Account: For individuals or businesses who wish to list experiences, sell equipment, or offer services. Requires application and admin approval. Includes Basic and Elite vendor tiers.
• Instructor Account: A sub-role of a Vendor account for team members who conduct lessons and sessions on behalf of an approved Vendor.

5.3 Account Suspension

We reserve the right to suspend, restrict, or terminate your account at any time, with or without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other Users, to us, or to third parties, or for any other reason. Account statuses may include active, suspended, on hold, or at risk, each reflecting the current standing of the account.

6. Rider (Guest) Terms

6.1 Booking Responsibilities

As a Rider, you agree to arrive at the designated meeting point on time, follow all instructions provided by the Vendor or Instructor, and treat all equipment with reasonable care. You acknowledge that failure to appear at the scheduled time ("no-show") may result in forfeiture of your payment with no refund.

6.2 Physical Fitness

You represent that you are physically fit and capable of participating in the booked activity. If you have any medical conditions, disabilities, or limitations that may affect your ability to safely participate, you must disclose them to the Vendor prior to the activity. The Vendor reserves the right to refuse participation if they reasonably believe it would pose a safety risk.

6.3 Equipment Damage

You agree to pay for any damage to equipment caused by your negligence, recklessness, or intentional misuse during the rental period. Equipment damage claims will be handled through the Platform's dispute resolution process as described in Section 19.

6.4 Compliance with Laws

You agree to comply with all applicable local, state, national, and international laws and regulations when using the Platform and when participating in any booked activity, including but not limited to maritime laws, waterway regulations, and personal flotation device (PFD) and helmet requirements.

6.5 Group Bookings

If you make a Booking for multiple guests (a "Party"), you are the primary Rider and are responsible for ensuring that all Party Members comply with these Terms, complete any required Waivers, and follow safety instructions. You represent that you have the authority to bind all Party Members to these Terms and that all information provided for Party Members is accurate.

7. Vendor (Host) Terms

7.1 Vendor Application & Approval

To become a Vendor on the Platform, you must submit an application that is subject to review and approval by Vaveo. We reserve the right to approve or reject any Vendor application at our sole discretion. Approved Vendors may be required to provide additional documentation, including but not limited to business registration, insurance certificates, and identity verification documents.

7.2 Listing Accuracy

Vendors are solely responsible for ensuring that their Listings are accurate, complete, and not misleading. This includes but is not limited to pricing, descriptions, photographs, equipment condition, availability, meeting point location, and any terms or conditions specific to the Listing. Inaccurate or misleading Listings may be suspended or removed without notice.

7.3 Safety Obligations

Vendors must maintain all equipment in safe working condition, provide appropriate safety gear (including personal flotation devices and helmets where applicable), conduct activities in compliance with all applicable safety regulations and maritime laws, and carry adequate liability insurance. Vendors are responsible for assessing weather and water conditions and cancelling sessions when conditions are unsafe.

7.4 Vendor Tiers & Fees

Vendors are assigned a tier (Basic or Elite) that determines the Platform Fee percentage applied to their transactions. Tier assignments are at the discretion of Vaveo and may be changed based on factors including transaction volume, ratings, compliance history, and account standing. Details of the current fee schedule are provided during Vendor onboarding and may be updated from time to time with reasonable notice.

7.5 Tax Obligations

Vendors are solely responsible for determining and fulfilling their obligations to report and remit any applicable taxes resulting from transactions conducted through the Platform. Vaveo is not responsible for and does not provide tax advice. Vendors should consult with a tax professional regarding their tax obligations.

7.6 Waiver Requirements

Vendors may require Riders to sign a Waiver prior to participation. Vendors may use the Platform's default waiver template, create a custom waiver template, or assign listing-specific waiver templates. It is the Vendor's responsibility to ensure that their waiver content complies with applicable laws and adequately addresses the risks associated with their activities.

8. Instructor & Team Member Terms

8.1 Instructor Authorization

Instructors are team members who have been invited and authorized by an approved Vendor to conduct lessons and sessions on their behalf. Instructors must be accepted by the Vendor and maintain an active status on the Platform.

8.2 Instructor Responsibilities

Instructors agree to conduct all sessions in a professional, safe, and competent manner; follow the policies and procedures established by their associated Vendor; accurately track session progress including check-in, start, and completion; and upload session media (photos and videos) only with appropriate consent from participants.

8.3 Relationship

The relationship between an Instructor and their associated Vendor is governed by the terms agreed upon between those parties. Vaveo is not a party to any employment or contractor agreement between Vendors and Instructors.

9. Bookings & Reservations

9.1 How Bookings Work

Riders may browse Listings, select available dates and time slots, specify the number of guests, and complete a Booking through the Platform's checkout process. A Booking is confirmed only after successful payment processing. Upon confirmation, both the Rider and Vendor will receive notification of the Booking details.

9.2 Availability

Listing availability is set and managed by the Vendor, including specific time slots, operating hours, blocked dates, minimum notice periods, and buffer times between sessions. Vaveo does not guarantee the accuracy of availability information and is not responsible for scheduling conflicts or errors in Vendor-managed availability.

9.3 Guest Checkout

The Platform allows unregistered Users to complete Bookings as guests. When you check out as a guest, you provide your name, email address, and phone number. A Platform account will be created on your behalf upon successful payment. By completing guest checkout, you agree to these Terms as if you had registered for an account directly.

9.4 Booking Lifecycle

Bookings progress through the following statuses: pending payment, confirmed, active (session in progress), and completed. Additional statuses include cancelled, refunded, and escrow held/released as applicable. Vendors manage the check-in process, which may include arrival confirmation, session start, and session completion tracking.

9.5 Meeting Point

The exact meeting point or address for a Booking is provided to the Rider after confirmation. Meeting point details are considered private information and are shared solely for the purpose of facilitating the booked activity. Riders agree not to share meeting point details with unauthorized third parties.

10. Payments, Fees & Payouts

10.1 Payment Processing

All financial transactions on the Platform are processed through Stripe, Inc. ("Stripe"), our third-party payment processor. By making a payment on the Platform, you agree to Stripe's terms of service and privacy policy. Vaveo does not store your full credit card or debit card information on its servers; such information is securely processed and stored by Stripe.

10.2 Accepted Payment Methods

The Platform accepts payment via credit card and debit card through Stripe. Vendors may also accept external payment methods (cash, Venmo) or offer complimentary Bookings at their discretion; however, transactions processed outside the Platform are not covered by Vaveo's payment protections or dispute resolution services.

10.3 Pricing

Vendors set the prices for their Listings. The total amount charged to a Rider is calculated based on the Listing's base price multiplied by the number of guests and any applicable duration adjustments. All prices are displayed in the applicable currency and are inclusive of the stated Platform processing fee. Vaveo implements server-side price validation to prevent price tampering; any discrepancy between the displayed price and the server-validated price will result in the transaction being declined.

10.4 Service Fees

Vaveo charges Vendors a Service Fee (commission) on each completed transaction. The Service Fee percentage varies by Vendor tier (Basic or Elite) and may be adjusted from time to time at Vaveo's discretion with reasonable notice. The Service Fee is deducted from the Vendor's payout. The current fee schedule is available to Vendors through their account dashboard.

10.5 Vendor Payouts

Vendor payouts are facilitated through Stripe Connect. Vendors must maintain a valid Stripe Connect account linked to their bank account to receive payouts. The payout amount equals the total transaction amount minus the applicable Service Fee. Payout timing is governed by Stripe's standard payout schedule and the Booking lifecycle status.

10.6 Escrow

For certain transactions, Vaveo may hold funds in escrow between the time of payment and fulfillment of the Booking. Escrowed funds will be released to the Vendor upon successful completion of the Booking or as otherwise determined by Vaveo's policies. Vaveo administrators may manually manage escrow release in cases of disputes or irregularities.

10.7 Currency & Taxes

All transactions are processed in the currency specified on the Listing. Riders are responsible for any currency conversion fees charged by their financial institution. All applicable sales taxes, use taxes, VAT, or other governmental charges are the responsibility of the respective User (Rider or Vendor) as determined by applicable law.

11. Cancellations & Refunds

11.1 Rider Cancellations

Riders may cancel a confirmed Booking through the Platform subject to the following refund schedule:

• More than 24 hours before the scheduled start time: 100% refund to the original payment method.
• 24 hours or less before the scheduled start time: 50% refund to the original payment method. The remaining 50% is retained as a late cancellation fee.

11.2 Vendor Cancellations

If a Vendor cancels a confirmed Booking for any reason, including unsafe weather conditions, equipment failure, or personal reasons, the Rider is entitled to a full 100% refund to their original payment method. Vendors who cancel Bookings frequently may be subject to account review, reduced visibility, or suspension.

11.3 Weather Cancellations

If a Vendor cancels a session due to unsafe weather conditions (high winds, storms, lightning, dangerous surf), the Rider is entitled to a full refund or, at the Vendor's option, a reschedule to a mutually agreed upon date at no additional cost.

11.4 No-Shows

If a Rider fails to appear at the designated meeting point at the scheduled time without prior cancellation, the Booking will be marked as a no-show and no refund will be issued.

11.5 Refund Processing

Refunds are processed through Stripe and returned to the original payment method. Refund processing times may vary depending on your financial institution but typically take 5-10 business days to appear on your statement. Both parties receive email notification of the cancellation and any applicable refund amount.

11.6 Dispute-Related Refunds

In the event of a dispute, Vaveo may issue a full or partial refund at its sole discretion based on the evidence provided and the outcome of the dispute resolution process described in Section 19.

12. Rescheduling

12.1 Rescheduling Options

Riders may request to reschedule a confirmed Booking through the Platform. The following rescheduling options are available:

• Date Change Only: No additional charge. Subject to availability.
• Fewer Guests: An automatic refund for the difference in price will be issued to the original payment method.
• More Guests: Additional payment for the price difference is required. A separate payment link will be provided, and the reschedule will be finalized upon successful payment.

12.2 Rescheduling Limitations

Rescheduling is subject to the Vendor's availability for the requested new date and time. Vaveo does not guarantee that rescheduling requests can be accommodated. The Platform tracks reschedule history, including the number of reschedules, cumulative refund amounts, and reasons provided.

12.3 No Rescheduling Fee

There is no additional fee charged by Vaveo for rescheduling a Booking. However, any price adjustments resulting from changes in guest count or date will be applied as described above.

13. Waivers & Assumption of Risk

13.1 Voluntary Assumption of Risk

You voluntarily assume all risks associated with your participation in any activity booked through the Platform. You acknowledge that these risks may result from the negligence of other participants, the Vendor, the Instructor, third parties, or from natural conditions. You understand that these risks cannot be eliminated entirely and that you participate at your own risk.

13.2 Digital Waiver Requirement

Vendors may require Riders and all Party Members to sign a digital Waiver of liability before participating in a booked activity. The Waiver will be presented through the Platform and requires a digital signature from each participant. Failure to sign the required Waiver may result in the Booking being cancelled with no refund.

13.3 Waiver Scope

By signing a Waiver, you release, indemnify, and hold harmless both the Vendor/Host and Positive Bro, LLC (d/b/a Vaveo), including their respective officers, directors, employees, agents, and affiliates, from any and all liability for injury, disability, death, or loss or damage to property arising from your participation in the activity. This release applies to the fullest extent permitted by applicable law.

13.4 Party Member Waivers

For group Bookings, each Party Member must individually sign the Waiver. The primary Rider is responsible for ensuring that all Party Members complete their Waivers before the scheduled activity. Vendors may refuse participation to any Party Member who has not signed the Waiver.

13.5 Waiver Records

Digital signatures, timestamps, and Waiver content are recorded and stored by the Platform. A PDF copy of the signed Waiver may be generated and retained for record-keeping purposes.

14. Marketplace & Equipment Sales

14.1 Equipment Listings

Vendors may list new and used eFoil equipment, components, and accessories for sale on the Marketplace. All equipment Listings must include accurate descriptions, photos, condition disclosures, pricing, and serial numbers where applicable. Listing equipment for sale that you do not own or do not have authorization to sell is strictly prohibited.

14.2 Condition Representations

Vendors selling equipment represent and warrant that the condition described in the Listing is accurate and that they have disclosed all known defects, damage, modifications, or issues with the equipment. Misrepresenting the condition of equipment is a violation of these Terms and may result in account suspension, refund obligations, and removal from the Platform.

14.3 Buyer Responsibility

Riders purchasing equipment are responsible for conducting their own due diligence before completing a purchase. While Vaveo provides tools such as the Digital Asset Registry to assist with verification, Vaveo does not guarantee the accuracy of Vendor representations or the condition of any equipment sold through the Platform.

14.4 Listing Lifecycle

Marketplace Listings follow a lifecycle from draft to pending review to active (or rejected). Active Listings are visible to all Users. Listings may be archived by the Vendor or suspended by Vaveo for policy violations. Listings that remain inactive for sixty (60) days may be automatically archived. Permanently deleted Listings are purged after a sixty (60) day retention period.

15. Digital Asset Registry & Gear Management

15.1 Registry Purpose

The Digital Asset Registry is a system provided by the Platform for registering, verifying, and tracking the ownership and provenance of eFoil equipment and components. Registration in the Registry is optional for personal gear but may be required for equipment listed for sale on the Marketplace.

15.2 Serial Number Verification

Equipment registered in the Digital Asset Registry is tracked by serial number. Vaveo may require photo proof of serial numbers and additional verification steps. Registry statuses include unverified, pending, verified, disputed, locked, archived, and retired.

15.3 Title Claims & Disputes

In the event of a contested ownership claim, any User may submit a title claim through the Registry system with proof of possession. Disputed equipment will be locked from sale or transfer until the claim is resolved through Vaveo's arbitration process. Vaveo's determination of ownership is made in good faith but is not a legal adjudication of property rights.

15.4 Gear Management

Users may use the Platform's gear management tools to track their personal equipment inventory (quiver) or commercial fleet, including maintenance logs, service intervals, flight logs, usage statistics, and component binding. Vaveo provides these tools as a convenience and is not liable for any loss of data or inaccuracies in gear tracking records.

16. Battery Network

16.1 Battery Network Services

The Battery Network is a peer-to-peer service that enables Vendors to offer battery charging, swapping, and hosting services to Riders. The Battery Network is designed to extend riding range and convenience but is subject to availability and Vendor participation.

16.2 Battery Host Obligations

Vendors who list batteries on the Battery Network certify that all batteries listed are OEM-certified, undamaged, and properly maintained in accordance with the manufacturer's specifications. Listing batteries that are damaged, modified, swollen, or otherwise compromised is strictly prohibited and may result in immediate account termination. Battery Hosts are solely responsible for the safety of batteries under their care and must comply with all applicable battery safety regulations.

16.3 Battery Verification

Vaveo may require Battery Hosts to submit battery verification information including brand, model, serial number, and photo proof. Verification is subject to Vaveo review and approval. Unverified batteries may not be listed on the Battery Network.

16.4 Battery Safety Disclaimer

Lithium-ion batteries, including those used in eFoils, carry inherent risks of fire, explosion, and chemical burn. Vaveo provides the Battery Network as a marketplace facilitator only and does not inspect, test, or certify any batteries. Users participate in the Battery Network at their own risk.

17. Community Features

17.1 Community Forums

The Platform provides community forums organized by topic (including General, Tech Support, Spots, Buy & Sell, Events, and DIY) where Users can post discussions, share spot reports, and engage with other riders. All community posts are subject to these Terms and the content standards set forth in Section 18.

17.2 Spot Reports

Users may submit spot reports that include location data, water conditions, difficulty levels, access information, amenities, hazards, and safety ratings. Spot reports are provided by Users on an "as-is" basis and should not be relied upon as authoritative safety information. Always exercise your own judgment and assess conditions in person before entering the water.

17.3 Reviews & Ratings

Users may leave reviews and ratings for Vendors, Instructors, and equipment after completing a Booking. Reviews must be honest, accurate, and based on genuine personal experience. Fraudulent reviews, review manipulation, or review extortion (threatening negative reviews to obtain concessions) are prohibited and may result in account termination.

18. Content Standards & Prohibited Conduct

18.1 Prohibited Content

You agree not to upload, post, transmit, or otherwise make available on the Platform any Content that:

• Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, or otherwise objectionable.
• Infringes any patent, trademark, trade secret, copyright, or other intellectual property or proprietary right of any party.
• Contains software viruses, malware, or any other code designed to interrupt, destroy, or limit the functionality of the Platform.
• Is false, misleading, or deceptive, including fraudulent or scam Listings.
• Constitutes unsolicited or unauthorized advertising, spam, or promotional material.
• Violates the privacy or publicity rights of any third party.
• Promotes illegal activities or provides instructional information about performing illegal activities.

18.2 Prohibited Conduct

You agree not to:

• Use the Platform for any purpose that is illegal or unauthorized by these Terms.
• Circumvent, disable, or otherwise interfere with security-related features of the Platform.
• Attempt to gain unauthorized access to any portion of the Platform or any other systems or networks connected to the Platform.
• Use any automated system, including robots, spiders, or scrapers, to access the Platform for any purpose without our express written permission.
• Engage in price manipulation, fake bookings, or any activity designed to artificially inflate or deflate ratings, reviews, or visibility.
• Encourage or facilitate transactions outside of the Platform to circumvent Service Fees or other Platform protections.
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.
• Create multiple accounts, or create accounts for the purpose of circumventing sanctions, suspensions, or bans.
• Use the Platform to collect personal information about other Users for unauthorized purposes.

18.3 Enforcement

Vaveo reserves the right, but has no obligation, to monitor, review, and remove Content at our sole discretion. We may take any action we deem appropriate in response to violations of these content standards, including issuing warnings, suspending or terminating accounts, removing Content, or reporting illegal activity to law enforcement authorities.

19. Reporting, Moderation & Disputes

19.1 Reporting Listings

Users may report Listings that they believe violate these Terms using the Platform's reporting feature. Report categories include fraud/scam, explicit content, wrong category, pricing issues, and other. All reports are reviewed by Vaveo's moderation team and may result in Listing suspension, removal, or dismissal of the report.

19.2 Listing Moderation

All new Listings and significant Listing modifications are subject to review before becoming active on the Platform. Vaveo reserves the right to reject, suspend, or remove any Listing at any time for any reason, including but not limited to policy violations, safety concerns, or inaccurate content. Vendors will be notified of moderation actions and the reason for suspension, and may address the issues and resubmit for review.

19.3 Booking Disputes

In the event of a dispute between a Rider and a Vendor regarding a Booking, either party may initiate a dispute through the Platform. Dispute categories include:

• Damage: Claims related to equipment damage during a session.
• Cancellation: Disputes regarding cancellation terms or refund amounts.
• Service Quality: Claims that the experience did not match the Listing description.
• Safety Violation: Reports of unsafe practices or conditions during a session.
• Fraud: Claims of fraudulent activity by either party.

19.4 Dispute Resolution Process

Vaveo provides a dispute resolution process in which both parties may submit evidence (including photographs, videos, communications, and written statements). An Vaveo arbitrator will review the evidence and issue a determination, which may include a full or partial refund, account sanctions, or dismissal of the dispute. Vaveo's determination is final with respect to Platform-related remedies.

19.5 Appeals

Either party may appeal a dispute resolution determination within fourteen (14) days of the initial determination. Appeals must include new evidence or demonstrate a clear error in the initial determination. Vaveo will review the appeal and issue a final determination.

20. Identity Verification

20.1 Verification Process

Vaveo offers identity verification services to enhance trust and safety on the Platform. Verification may require submission of a government-issued photo identification document and a selfie photograph for comparison. Verification is optional for Riders but may be required for Vendors before their application can be approved.

20.2 Verification Status

Verification statuses include: none, pending, verified, rejected, and information needed. Users whose verification is rejected may resubmit with corrected documents unless the rejection is designated as a "hard rejection," in which case the User may not resubmit and should contact support for assistance.

20.3 Verification Limitations

Identity verification is a tool to enhance trust on the Platform but is not a guarantee of a User's identity, trustworthiness, or reliability. Vaveo does not conduct background checks unless otherwise stated and makes no representations or warranties about the character or conduct of any verified User.

21. Subscriptions & Memberships

21.1 Membership Tiers

The Platform offers the following membership options:

• Rider Free: Basic access to the Platform at no charge.
• Rider Plus: Enhanced membership with additional features and benefits, available for a recurring subscription fee.
• Vendor Basic: Standard Vendor account with applicable Service Fee rates.
• Vendor Elite: Premium Vendor account with reduced Service Fee rates and additional features.

21.2 Subscription Billing

Paid subscriptions are billed on a recurring basis (monthly or annually, as selected). By subscribing, you authorize Vaveo to charge your payment method on each billing date until you cancel. Subscription fees are non-refundable except as required by applicable law.

21.3 Cancellation of Subscriptions

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to your subscription benefits until the end of the current billing period. After the billing period ends, your account will revert to the Free tier.

21.4 Boost Credits

Certain membership tiers include monthly boost credits that can be used to promote Listings for increased visibility. Boost credits are non-transferable, have no cash value, and expire at the end of each billing cycle. Available boost types (e.g., FireSale, WeekendWarrior) and their durations are described on the Platform.

22. Intellectual Property Rights

22.1 Platform Ownership

Unless otherwise indicated, the Platform is the proprietary property of Positive Bro, LLC. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Platform (collectively, the "Vaveo Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright, trademark, and other intellectual property laws of the United States and international treaties.

22.2 Limited License

Subject to your compliance with these Terms, Vaveo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal or internal business use. This license does not include the right to: (a) modify, reproduce, distribute, or create derivative works of the Vaveo Content; (b) use data mining, robots, or similar data gathering methods; or (c) use the Vaveo Content for any commercial purpose other than as expressly permitted through the Platform.

22.3 Copyright Complaints

Vaveo respects the intellectual property rights of others. If you believe that any Content on the Platform infringes your copyright, please submit a notice to legal@vaveo.io with: (a) a description of the copyrighted work; (b) identification of the infringing material; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized; and (e) a statement under penalty of perjury that your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.

23. User-Generated Content

23.1 Content License

By uploading, posting, or otherwise making Content available on the Platform, you grant Vaveo a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your Content in connection with operating, promoting, and improving the Platform. This license continues for a commercially reasonable period after you remove or delete your Content from the Platform.

23.2 Content Responsibility

You are solely responsible for all Content that you upload, post, or transmit through the Platform. You represent and warrant that: (a) you own or have the necessary rights to use and authorize Vaveo to use your Content; (b) your Content does not violate the rights of any third party; and (c) your Content complies with these Terms and all applicable laws.

23.3 Session Media

Vendors and Instructors may capture photos and videos during sessions ("Session Media"). By participating in a session, you consent to the capture and use of Session Media by the Vendor for purposes including sharing with participants, marketing their Listing, and promotional use on the Platform, unless you explicitly opt out prior to the session.

24. Privacy & Data

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to our collection and use of your information as described in the Privacy Policy.

Without limiting the Privacy Policy, you acknowledge that the Platform collects and processes personal data including your name, email address, phone number, payment information, location data, government-issued identification documents (for verification), device information, and usage analytics.

You also acknowledge that certain personal information (such as your name, profile photo, and contact details) will be shared with other Users as necessary to facilitate Bookings, communications, and transactions.

25. Third-Party Services

25.1 Third-Party Integrations

The Platform integrates with and relies upon third-party services including but not limited to: Stripe (payment processing), Supabase (data infrastructure), Resend and Mailgun (email delivery), Twilio (SMS communications), Google Maps (location services), and Cal.com (scheduling). Your use of these services is subject to their respective terms and privacy policies.

25.2 Third-Party Links

The Platform may contain links to third-party websites or services that are not owned or controlled by Vaveo. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Vaveo is not responsible or liable for any damage or loss caused by your use of or reliance on any such third-party content, goods, or services.

25.3 No Endorsement

Reference to any third-party products, services, processes, or other information by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by Vaveo.

26. Disclaimer of Warranties

27. Limitation of Liability

28. Indemnification

You agree to defend, indemnify, and hold harmless Positive Bro, LLC (d/b/a Vaveo), its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of or access to the Platform.
• Your violation of these Terms.
• Your violation of any third-party right, including any intellectual property, privacy, or proprietary right.
• Any Content you submit, post, or transmit through the Platform.
• Your participation in any activity booked through the Platform.
• Any damage to equipment during a rental or session.
• Your negligent or willful misconduct.
• Any dispute between you and another User.

This indemnification obligation will survive the termination of your account and these Terms.

29. Dispute Resolution & Arbitration

29.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Vaveo at legal@vaveo.io and attempt to resolve the dispute informally for a period of at least thirty (30) days. Most disputes can be resolved through informal negotiation.

29.2 Binding Arbitration

If the dispute is not resolved through informal negotiation within thirty (30) days, either party may elect to resolve the dispute through final and binding arbitration, except as set forth below. The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration shall be conducted at a mutually agreed location or via videoconference.

29.3 Class Action Waiver

YOU AND VAVEO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and Vaveo agree otherwise, the arbitrator may not consolidate or join more than one person's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding.

29.4 Exceptions

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdiction of such court. Either party may also seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

30. Termination

30.1 Termination by You

You may terminate your account at any time by contacting us at support@vaveo.io. Upon termination, your right to use the Platform will immediately cease. Any pending Bookings (as either Rider or Vendor) must be completed or properly cancelled before account termination. Outstanding financial obligations survive termination.

30.2 Termination by Vaveo

We may suspend or terminate your account and access to the Platform at any time, with or without cause and with or without notice, for any reason including but not limited to: violation of these Terms, fraudulent or illegal activity, failure to pay amounts owed, prolonged inactivity, or upon request of law enforcement or government agencies.

30.3 Effect of Termination

Upon termination, all licenses granted to you under these Terms will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, limitation of liability, indemnification, and dispute resolution provisions. Any Content you have submitted may be retained by Vaveo for a reasonable period for legal and compliance purposes.

31. Modifications to Terms

Vaveo reserves the right to modify, amend, or update these Terms at any time at our sole discretion. When we make material changes, we will update the "Effective Date" at the top of these Terms and, where appropriate, notify you via email or through a prominent notice on the Platform.

Your continued use of the Platform after the posting of modified Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Platform and terminate your account.

We encourage you to review these Terms periodically to stay informed of updates. Material changes will not be applied retroactively to disputes or transactions that arose before the effective date of the revised Terms.

32. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law provisions.

To the extent that any lawsuit or court proceeding is permitted under these Terms (as set forth in Section 29), you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in San Francisco County, California, for the purpose of litigating any such action.

33. Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provisions of these Terms shall continue in full force and effect. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction.

34. Entire Agreement

These Terms, together with the Privacy Policy, the Vendor Terms of Service (for Vendors), and any other supplemental terms, policies, or agreements expressly referenced herein, constitute the entire agreement between you and Positive Bro, LLC (d/b/a Vaveo) regarding your use of the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Platform.

No waiver by Vaveo of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Vaveo to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

35. Contact Information

If you have any questions about these Terms of Service, wish to report a violation, or need to resolve a complaint regarding the Platform, please contact us at: